Refund Policy

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GENERAL RETURN / EXCHANGES POLICY

Our returns & exchanges policy lasts for 30 days from the date of purchase.

In the event that your order is eligible for a refund or exchange, the customer will be responsible for return shipping costs. Do NOT send the item back to the "sender address" indicated on the package. Please email us at info@teegarb.com to ask for the refund or new product. 

Return policy does not apply to sale items/ our custom designed items. We do not offer exchanges or refunds after purchase/ order confirmation on these types of items unless the item is defective. Please choose items like this carefully.

COUPON USES:

No coupon will be apply after placing the order. You may use the coupon for your next purchase. Only a single coupon can be applied at the time of placing order. 

DEFECTIVE OR INCORRECT ITEM(S)

If an item arrives defective or does not match the description on our website or in the photos, and payment is eligible, we will ask you to send a photo of the issue to our support email address. Our support team will review the photos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

CANCELLATION POLICY

$9.95 cancellation fee for system transactions.

We process all orders THE NEXT MORNING to ensure you get your order as fast as possible.

For this reasons, we enforce that any cancellations must be submitted via email info@teegarb.com within 24 hr from the time customer have placed the order. we have an automated system that helps us to process the order with in 24 hr, we need to pay the system transaction which will be charged by customer in case of cancellation.

Once you have crossed the tag time we won't be able to process the cancellation due to automated process & for that reason, it is almost impossible for us to process a cancellation in time.

INCORRECT ADDRESS

For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover the cost of ordering replacement items so please be extremely careful when entering your shipping address. 

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering www.teegarb.com and if you have any questions, please don't hesitate to contact us or refer to our FAQ!

Can you provide me with a tracking number?

All tracking number will be emailed to the customer as soon as the tracking information becomes available.

I've entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us

How long does delivery take?

All orders are ship within 2-5 business days.  If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@key-surfers.com

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).